- Formation of Contract: these terms and conditions (The Terms) contain the entire terms on which Steve Walker Global (SWG) will provide products and services (The Services) to the client (The Client). No alteration or variation will be binding on SWG unless agreed to and signed by an authorised Director.
- The Proposal: The Services to be provided will be described in the proposal, quotation, and scope of work or response to request provided to the Client, (The Proposal) and agreed and documented before the commencement of assignment (The Assignment). SWG will have absolute discretion as to the means of executing the Assignment subject to clause 5 below.
- Warranty: SWG will provide the Services with reasonable skill and care including Services provided by associates, sub-contractors or other third parties introduced to the assignment. All statements, reports, forecasts and recommendations are made in good faith on the basis of information supplied by the client and shall not be deemed to constitute or imply any express representation, guarantee, warranty or contractual condition, and shall not give rise to any liability for direct or consequential loss whatsoever.
- Facilities: The Client agrees to provide SWG with all reasonable assistance and facilities required by SWG to meet the needs of the assignment. This will include office space, lockable storage (to which only SWG has access); telephone access and e-mail access whilst working at the client’s offices and other locations. The Client warranties that the facilities are inherently safe and secure.
- Access to Information and Employees: The Client shall ensure that all written material, data, specifications and other information provided to SWG is true and accurate. The Client will endeavor to provide information, whether written or oral, and data in response to detailed requests from SWG, and recognises the importance of sharing key information. The Client will enable access to employees relevant to the assignment and the needs of SWG within the bounds of confidentiality and other issues as agreed between the parties. Where key employees are not made available to SWG the Client will endeavor to provide the required information from another source. SWG will notify the Client where in its opinion information is being withheld from SWG
- Confidentiality: SWG will use all reasonable endeavors not to make any unauthorised disclosures to any third party of any confidential information provided to SWG by the Client. The Client equally warranties confidentiality towards SWG. SWG will consider specific confidentiality agreements as required by the Client and on the occasion that an authorised Director agrees and signs such agreement, the Confidentiality Agreement will replace this clause in respect of the Assignment. SWG undertakes to return to the Client any information received but reserves the right to maintain a copy of such information to support or evidence any conclusions or other evaluations included in its Report or other submissions to the Client.
- Copyright etc.: All copy right and all intellectual property rights in relation to reports, models, specifications, designs, drawings and other documents provided as part of the Assignment insomuch as they have been prepared by or supplied to SWG in the execution of the Assignment are the property of SWG. No rights in this respect pass to the Client because of the Assignment; however SWG will not unreasonably refuse to pass on models and information in its ownership, but may charge for that, and will introduce the Client to providers of relevant models, software, publications or other beneficial products.
- Timing: SWG will use all reasonable endeavors to complete the Assignment within the timescale agreed with the Client. However time is not the essence of the Service and SWG will not be liable in any way for not meeting the timetable unless specifically agreed by an authorised Director as part of the Proposal and providing that the Client meets all of its timetable commitments including but not limited to access to relevant employees; provision of information and facilities. SWG undertakes to advise the Client as soon as it is aware of any delays in the Client meeting its responsibilities and which will impact on the achievement of the timetable.
- Insurances: SWG maintains Professional Indemnity insurance and ensures that at the commencement of the Assignment any subcontractor; associate or other party resourced by SWG is appropriately insured for the duration of the assignment.
- Fees: The fees payable by the Client to SWG for providing the Services will be set out in the Proposal. These fees will normally be expressed as Day Rates applicable to a specific part of the Service or specific member of the SWG team. SWG will forecast the number of days at each rate that is expected to apply to an Assignment but does not warranty the forecast. SWG will keep the client informed of progress on a frequency to be agreed and will advise the client of revisions to such forecast and the reasons. Additional Services requested by the Client during an Assignment will be charged at the appropriate day rate. SWG will not undertake any work in excess of the originally agreed amount without prior authorisation by the Client SWG will consider fixed fee assignments under certain specific circumstances and subject to strict adherence by the client to the timetable and commitments to access. The fees will be invoiced in Pounds Sterling (£) unless otherwise agreed.
- Expenses: In addition to Fees SWG will be reimbursed by the Client for all expenses and charges incurred in providing the Services, including all sums payable for travel and subsistence reasonably incurred and other specific items as notified to the client.
- VAT: VAT shall (where applicable) be charged on any amounts due to SWG at the relevant rate ruling at the relevant time and place.
- Payment: The Client will pay SWG in line with the schedule of payments agreed in the Proposal, or in the event of no schedule then 30 days from date of invoice. . SWG reserves the right to stop work in the event that the agreed payment terms are not adhered to by the Client.
- Interest: If any payment due to SWG is not made on or before the due date, then SWG will be entitled without prejudice to its other rights, to charge interest at the rate of 0.4% per week or part thereof on the full outstanding balance from the due date.
- Change and cancellation of Assignment: The Client shall not be entitled to change or cancel the Assignment for any reason without the agreement of an authorised Director of SWG.
- Law: Any contract to which these terms and conditions apply shall be governed by the Laws of England.
When do we collect personal information and what personal information do we collect?
We may collect personal information about you as follows:
- If you fill in forms on our website, we will collect your contact details and the other information you provide in the form.
- If you contact us by any other means (e.g. email or telephone), we may keep a record of that contact and the information you provide us at that time.
- If you ask to be added to our marketing database, we will collect your name, the name of your company/organisation (if any), email address and your preferences as to the types of marketing information you would like to receive from us.
- If you instruct us to provide services, we will collect a range of information, the details of which are available on request.
- We may also collect contact details from third parties who supply services to us or who assist us in the supply of services to our customers.
Other information collected via our website and cookies
If you visit our website, we will collect information about your visit, namely IP address, traffic data, location data and the resources that you access.
Our website uses a limited number of cookies, namely:
- Cookies required by Google Analytics in order to collect the information about your website visit as described above.
Links to other websites
How do we use your personal information?
- If you visit our website, we may use information about your visit to help us make our website experience as user-friendly for as many visitors as possible on the basis that we have a legitimate interest to do so.
- If you fill in forms on our website, or contact us by any other means, we use the information you provide to respond to your enquiry or contact on the basis that we have a legitimate interest to do so.
- If you ask to be added to our marketing database, we will use the information you provide to send you information about our organisation and services in accordance with your stated preferences. We will do so on the basis that you have consented to us processing your personal information in this way. You can stop receiving marketing information from us at any time as these communications provide easy ways to unsubscribe or update your preferences.
- If you instruct us to provide services, we will use the information you provide to carry out our contractual obligations to you and to fulfil our legal obligations arising from your instructions. We may also use it to notify you about changes in our organisation on the basis that this is compatible with our original use of your information.
Where do we store your personal information and how it is kept secure?
Some of the information you provide to us will be transmitted electronically, e.g. information provided via our website or by email. We would remind you that information transmitted via the internet is not completely secure and although we will do our best to protect any information transmitted in this way, we cannot guarantee its complete security.
We have put in place appropriate security measures to prevent your personal data being accidentally lost, accessed or used in an unauthorised way, altered or disclosed. All information you provide to us is stored on our secure servers located in the United Kingdom and back up to secure Apple servers globally.
In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality.
We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.
Who do we share your personal information with?
We will only disclose your personal information to third parties if we are under a duty to disclose or share it in order to comply with any legal obligation (for example our auditors, our insurers or HMRC) or with your consent.
How long do we keep your personal information?
We will keep your personal information for the following periods of time:
- Information submitted via website form – 24 months
- Contact by any other means (e.g. email or telephone) which does not lead to instructions to provide services – 12 months
- To add to our marketing database – 24 months
- To provide services – Usually 7 years unless we inform you otherwise
Your rights in relation to the personal information we hold
You have the right to:
Request access to your personal data (commonly known as a “data subject access request”). This enables you to receive a copy of the personal data we hold about you and to check that we are lawfully processing it.
Request correction of the personal data that we hold about you. This enables you to have any incomplete or inaccurate data we hold about you corrected, though we may need to verify the accuracy of the new data you provide to us.
Request erasure of your personal data. This enables you to ask us to delete or remove personal data where there is no good reason for us continuing to process it. You also have the right to ask us to delete or remove your personal data where you have successfully exercised your right to object to processing (see below), where we may have processed your information unlawfully or where we are required to erase your personal data to comply with local law. Note, however, that we may not always be able to comply with your request of erasure for specific legal reasons which will be notified to you, if applicable, at the time of your request.
Object to processing of your personal data where we are relying on a legitimate interest (or those of a third party) and there is something about your particular situation which makes you want to object to processing on this ground as you feel it impacts on your fundamental rights and freedoms. You also have the right to object where we are processing your personal data for direct marketing purposes. In some cases, we may demonstrate that we have compelling legitimate grounds to process your information which override your rights and freedoms.
Request restriction of processing of your personal data. This enables you to ask us to suspend the processing of your personal data in the following scenarios: (a) if you want us to establish the data’s accuracy; (b) where our use of the data is unlawful but you do not want us to erase it; (c) where you need us to hold the data even if we no longer require it as you need it to establish, exercise or defend legal claims; or (d) you have objected to our use of your data but we need to verify whether we have overriding legitimate grounds to use it.
Request the transfer of your personal data to you or to a third party. We will provide to you, or a third party you have chosen, your personal data in a structured, commonly used, machine-readable format. Note that this right only applies to automated information which you initially provided consent for us to use or where we used the information to perform a contract with you.
Withdraw consent at any time where we are relying on consent to process your personal data. However, this will not affect the lawfulness of any processing carried out before you withdraw your consent. If you withdraw your consent, we may not be able to provide certain products or services to you. We will advise you if this is the case at the time you withdraw your consent.
Websites: http://stevewalker.global and http://swg.global
Post: Steve Walker Global, Hardy House, Northbridge Road, Berkhamsted, Hertfordshire HP4 1EF
Telephone: +44 (0)7976 210354
You have the right to complain to the Information Commissioner about the way in which we collect and use your personal data: www.ico.org.uk/concernsor telephone 0303 123 1113.